Patient Info Seattle Women’s: Health, Research, Gynecology

Patient Info

Thank you for your interest in Seattle Women’s. We are a small, privately-owned gynecology office where you will receive personalized care. Our providers, Robin Kroll, MD, Nancy Tipton, MD and Philip DuBois, MD are committed to helping you make evidence-based, informed decisions about your health care. We are unique in that we not only practice office-based gynecology, but also run clinical trials. The physicians’ decades of experience ensure that you will be in good hands, and their involvement with clinical trials keeps them, and the staff, informed on the latest proven treatments.

As a patient, you will not be a “number” marching through a busy office. The staff does its best to accommodate your schedule and needs, and the physicians take the time to make sure you understand your medical options.

Scheduling

Call 206-522-3330 and we will be happy to help you.

Telephone Medical Questions and Rx Refills

Calls should be made during office hours so your chart can be accessed by our staff. Briefly tell the receptionist why you are calling, the best phone number and time to return your call, and whether we have your permission to leave a message on your answering machine or with another individual. Our medical assistant will return your call, who is educated to answer many general questions and find out more information for the practitioner.

In the case of a life-threatening emergency, call 911 or go to the nearest hospital emergency department. Our staff does not provide hospital services but can refer you to another physician if you require hospitalization. For less severe emergencies, call our office. The after-hours message will prompt you to leave a message for the on-call physician who will be paged immediately. If you do not receive a response after 30 minutes, please call again.

Patient Forms

If you have the opportunity to fill out the forms prior to your visit, you can find them here:

Patient Registration Packet

Confidentiality

We take confidentiality very seriously at Seattle Women’s. By law, we require a release of information to release your records to another party. We always respect your wishes regarding how we interact with you regarding your medical care.

Patients with Disabilities

We accommodate disabilities, but appreciate if you would let the scheduling office know of any special needs you may have prior to your visit.

Billing and Insurance

We bill many insurance companies directly. If you have an insurance that we do not bill or if you have not supplied us with your insurance information, you will receive a statement that may be submitted to your insurance for reimbursement. Our policy is payment at the time of services for patients who have insurance with companies with whom we are not contracted.

You are responsible for any balance on your account regardless of insurance coverage. For your convenience, we accept both Visa and MasterCard. Contact our office at 206-522-3330 if you have any questions or concerns about your account and we will be happy to assist you. There will be a $20 fee for each check payment that is returned as Non-sufficient Funds.

Insurance carriers routinely require that annual gynecologic exams, which include a complete physical exam, be billed under preventive medicine codes. Please check your insurance coverage to determine if these services are covered and if co-pay is required. A specific problem or concern may need to be addressed on a separate visit. (Please do not ask us to change a diagnosis code after your visit has been billed.)

Our fees only reflect the services provided in our office. Lab specimens are sent to outside labs for processing. These labs will send you a separate bill for any services they provide. Please contact them directly if you have any questions regarding their fees or billing.